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Some Thank You's...

To whom it may concern.....

 

My name is Dave Teasdale, I work as the activities organiser at the English language centre in Hove. We provide English courses for students from all over the world. Part of my job is to provide transport for individuals and groups to/from the airports, local trips to Arundel, Beachy Head and Lewes and also weekend excursions to various destinations such as Canterbury, London and Stonehenge.

 

About 2 years ago I needed a new coach supplier and happened to have a price list from Ace Travel, their airport prices looked very competitive so I decided to try them. I asked them an idea of prices for my afternoon and weekend trips which were supplied very quickly.

 

The first few bookings were arranged and everything went very well. I have been able to change/amend bookings and also have coaches supplied at very short notice.

 

Since April of 2009 Ace Travel have been my only supplier as they are able to cover all my work. Our Business is no longer seasonal (although we are still very busy in the summer) and we have groups from February to October and November. Ace Travel have been able to supply coaches for airport pick-ups and excursions often covering more than 1 job on the same day. The staff and drivers are very helpful, polite and efficient which is very important especially when dealing with new groups that we would like to impress so that we have further business. Most of our groups return to us and always express great satisfactions with ELC right from their arrival on their first day to their last (airport to airport).

 

I would recommend  Ace Travel to anyone who wishes to work with such a professional organisation.

 

Dave Teasdale

ELC.

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‘I felt I must write to you, and all your staff who were concerned, to thank Ace Travel for the flexible and professional way you assisted us in getting our pupils into school in the snowy weather,

You and your team worked out ways of getting the two largest vehicles close enough to the school for our pupils to be escorted along the lane. As a result, we were able to have many more pupils here at school, and able to carry on their learning, than would otherwise have been the case.

We were very grateful for the specialist advice on what was possible with the buses, the detailed knowledge of the routs which we don’t have, and of the travel situation in the icy weather. All this assisted us in the planning to get the pupils to school. It was not always easy, especially as some of planning conversations have to be undertaken very early in the morning, under the pressure of making a plan in time for it to be put into action.

Thank you once again for doing such a good job. I hope you will be able to pass on our thanks to the drivers and escorts concerned and also to Clare who took some of the calls.’

- G Perry, Newick House School

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Dear Jodie

 

I just wanted to write to say thank you.

 

My daughter left her flute on the bus yesterday.

She was panicking and first your company called the school to say they had it. Very efficient and it certainly eased her mind.

 

Then, when I called, you incredibly kindly arranged to have it dropped off last night, as she needed the flute for a concert this morning.

One hugely relieved little girl, a very good lesson learned about looking after your things and some extremely grateful parents.

 

Thank you so much.

It was above and beyond the call expectations and you and your company should feel very proud of the service you offer.

 

I will certainly recommend you to everyone.

 

Kind Regards

Don Turnbull

 

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Dear Steve,

 

Thank you for organising the coach for our outing yesterday.  It is the first time we have had a coach that has had full seatbelts not just the lap variety, which was so much better for our little ones.  If you have to contact the company at all, please could you pass on our thanks for a good trip, when I asked the children what they had enjoyed about the day many of them said the coach trip!

 

Many thanks

Elaine

 

Kind regards

Steve

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Hi Jodie

The Class Teachers who organised the trip have asked me to pass on their thanks to your driver, Will, after our trip to the British Museum last week.

They said he was very patient and friendly and came back to pick them up a little earlier than booked. Please could you pass on our thanks to him and we look forward to booking with you again.

 

Kind regards

 

Ann Robinson

Admin

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Hi Jodie

We are back in Iceland after a wonderful trip to Brighton. Very nice shops,everybody helpful, nice hotel good food. We were happy with our drivers and the cars where on time and thank you very much. If we come back we will use your company again.

Best regards

Johanna

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Good morning Jodie and Clare

 

I want to thank you very much for your very efficient service you and your company provided us with for the above tour. You not only provided an excellent coach and driver but handled the changing itinerary with professionalism.

 

I have passed your invoice to the person concerned at Brighton & Hove City Council and hope this is paid promptly.

 

Kind regards

 

JENNY BLACK

Secretary - commercial consultancy

 

Cluttons LLP

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‘Thank you so much for the Christmas wine & chocs, it is so thoughtful of you. You have been so helpful this past year and we look forward to future bookings with you!’

- Debbie and team at BHHS

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‘Just a quick note to say thank you very much for you assistance with our booking!, the day was a great success and I would have no hesitation recommending you company for future work. Can you also pass thanks onto your driver Jan.

- Madeline Stoneman, Southern Water

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‘We would just like to say thank you for your services in providing us with a coach to Greenwich Park, London yesterday. We had a very comfortable, quick and trouble free journey and would like to say a special thanks to James our driver – who was very helpful, polite and friendly. We were very pleased with our driver and hope he didn’t get to bored and hot hanging around whilst the band played in the park all afternoon!

Thank you and we hope that we may use your company again in the future.

- J Stevens, Adur Concert Band

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‘I just wanted to say a HUGE thank you to the very kind and patient lady who took us ladies backwards and forwards at the weekend for our hen party.

I did not get her name but I just wanted to say once again how much I appreciated her beating off the blokes at the stadium and for putting up with our Wild West compilation!

She was a real star! And the taxi itself was very nice!’

- Leanne

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‘I just wanted to say a huge thank you so much for all your help in organising our taxi’s, everything went very smoothly .’

- Hannah, AEXP

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‘Many thanks for your assistance with our booking, Very much appreciated, please pass on my thanks to your driver Luke, he was very pleasant and flexible throughout the assignment.’

- Simon

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‘Just wanted to say thank you to the bus driver for the 2 pickups. He was very helpful, friendly and on time! J BIG THANKS!’

- Nadia

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‘I just wanted to say thanks so much with our transport to and from Heathrow Airport over the last week, I’ve had great comments from staff.

I really appreciate you looking after everyone so well!’

- Cath, Linden Research UK Limited

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‘I just wanted to thank you and your drivers for getting me and my friends to The Grand on the 19th December.

We had a great time and knowing that our transport would be there was comforting as the weather was terrible.’

- S Hollington, Warden Park

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‘Just wanted to say thank you for the coach and driver for our trip to Olympia, it was fabulous and so nice to be able to come out and to have him waiting, no stress.’

- D O’Grady, Paediatric Faculty Group

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‘I just wanted to say thank you once again for looking after us on Friday. Dan was brilliant, everyone has commented on how kind he was.

- Sally, Office Angels

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‘Many thanks for dealing with the coach arrangements for our Wembley trip last Saturday. Everything went according to plan and our boy’s had a great day out. Please pass on our thanks to Daryl who got us there and back in excellent time.

- Doug, Adams & Remers

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‘Thank you once again for a brilliant service’

- S Browning

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‘Just wanted to thank you very much for the chocs and wine you sent over. It was very kind of you indeed and very much appreciated. Will let you know as soon as we have some large groups in next year and thank you so much for your excellent service this year.’

- J Elliott, Language Teaching Centre Brighton

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‘I just wanted to say Jan was super driving us yesterday to Twickenham, then to Westminster and back home again to Sussex in the evening without a single hitch, and on time at each venue, which made our outing yesterday most enjoyable. She is to be highly commended, thank you again for selecting her as our driver.’

- Delysia

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‘Just wanted to say thanks to you & Jan for an excellent service on picking us up on time and dropping us off for our holiday, Thanks again.

- Lawrence & Family

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‘Many thanks for your help, all of our plans were spot on, and I very much appreciate your candid attitude with regards to the conflicts with school runs. We used another company in Oxted to do the rest and they worked well too, just a tad more expensive than you though!’

- Richard, Genesis Adoration

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Many thanks for the receipt and yes the service was great and we would defiantly use you again for future events.’

- N Naguib, Premiere Picture

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‘I just wanted to say thank you so much for all your help with the Honister transfers, everything went really well and that was due to you and your attention to detail!.

One again thank you so much.’

- Sarah, The Event Workshop Ltd

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‘Just wanted to say a big thank you to you, and can you also pass on my thanks to your driver Dan. He was brilliant, so friendly and I think he deserves a huge Christmas bonus!:-)’

- Kate